FAQs

How long does it take for the chews to work?

Please allow 2 to 3 weeks of consistent use. Every pet's underlying condition varies and responds differently. Some pets see results within a day or two and others may take a full jar before noticing results.  

How do I know if the products are helping?

Supplements are not an "overnight" fix.  With most dogs it's a slow progression.  You will want to look for small changes in your pet over the next 30 days.  If you notice small changes, that means your pet is responding accordingly and is on a path to recovery. 

Can I order your products without subscribing?

Absolutely. We have many customers that would like to "try out" the product before purchasing on subscription.

What are the benefits when ordering on subscription? 

- 20% off

- Delivered at your door each month 

- Access to early products and giveaways

- 1 month-2 month-3 month delivery options

 

Where is my order?

To find out the status of your order please email support@petscy.com or for faster results please review your "order confirmation" email that will have an order status button.

Can I edit my subscription order?

Yes you may.  Within your subscription portal you can edit, skip, delay your upcoming order.  

How do I cancel my subscription?

Please contact our customer support team:

support@petscy.com

(813) 448-5000

How does my purchase also help animals in need?

PetScy is owned and operated by pet owners.  Giving back is very important to us. We have partnered with the HUMANE SOCIETY and for every sale, PetScy will donate $1.00 to their organization.  We also donate returned (untampered) products to their organization to provide to their current residences.

Will my pet enjoy the taste?

We are confident that your dog will enjoy our products. We understand that there are a lot of products on the market where the manufacturer had to sacrifice quality over palatability or vice versa. We spent close to a year developing our product getting it just right.  Due to our partnership with the Humane Society, we had the ability to taste test all of our products with their residences with a 100% consumption rate.

Do you offer a 100% satisfaction guarantee?

YES!  We offer a 90-day money-back guarantee.  Please review our refund/returns page for more details.