Refund policy
If your order has been processed it must be returned using PetScy's return shipping label (free) to receive a full refund.
Please click on the link below to request a return label and a PetScy Pet Expert will respond within 24 hours.
Orders totaling over $80 will require a $20.00 return fee.
Items that have not been opened are eligible for a refund under the money back guarantee. This guarantee offers subscription customers reassurance, as they can return orders they haven't canceled in time or no longer wish to keep.
Note: if you received an order from PetScy then the customer ordered our products on a monthly recurring basis and must return for a refund. You can review the ordering process at PetScy.com. You can also review the "order confirmation" email which will show that the products were clearly labeled as a subscription or recurring product.