Shipping policy

Shipping:

All products are shipped through DHL and USPS for the last leg of the trip.

Orders ship out Monday through Friday.

RETURNS/Money Back Guarantee:

 1. To be eligible for a REFUND, customers must return item(s) back to PetScy. This includes opened or empty units. PetScy will provide a return label.

2. To receive a refund you must contact Customer Support 877-738-7298   No exceptions!  Any orders returned without a RMA will not be refunded. PetScy will provide customer with a return label.

3. Orders over $80 customer will be responsible for Return Label Costs.  $20 will be deducted from refund once the items are returned.

4. PetScy will only accept orders up to 90 days old.