Shipping policy
Shipping:
All products are shipped through DHL and USPS for the last leg of the trip.
Orders ship out Monday through Friday.
RETURNS/Money Back Guarantee:
1. To be eligible for a REFUND, customers must return item(s) back to PetScy. This includes opened or empty units. PetScy will provide a return label.
2. To receive a refund you must contact Customer Support 877-738-7298 No exceptions! Any orders returned without a RMA will not be refunded. PetScy will provide customer with a return label.
3. Orders over $80 customer will be responsible for Return Label Costs. $20 will be deducted from refund once the items are returned.
4. PetScy will only accept orders up to 90 days old.